Your guide to service when you need it.
Call us, email us or send a request below. Existing clients get a real person who knows your setup.
On-call tech available 24/7
Tell us what's going on.
Include which computer or user is affected and anything you've already tried. We'll get back to you within our response window, usually much sooner.
Frequently asked questions
How do I reach DataTap for an after-hours emergency?
We have an on-call tech 24/7. Call our main number any time. Your IT account manager can also give you the direct on-call line.
How much are the monthly fees for managed IT?
Plans are priced per agent or registered user and customized for every client based on needs and complexity. Contact us for a quote.
Do you charge monthly or as needed?
Most clients are on a monthly managed plan. We also offer time and materials rates, because we want every business we work with to succeed.
What is your average response time?
Our SLAs are based on an 8-hour response time. Depending on the project or ticket, that can change, but you'll always be told and kept in the loop.
Can we cancel our services at any time?
Yes. We keep services month to month and will never bind you to something you don't agree to. Our goal is support good enough that you never want to leave.
Do you offer hardware or software discounts?
We have relationships with many distributors and always look for the best price on your technology. We treat it as a not-for-profit area, so you get the best technology and the best service on top of it.