IT Support in Boise
When a computer won't boot, the printer is down or someone can't get into email, your team needs a person who answers and fixes it. DataTap provides help desk, remote and on-site IT support for Boise businesses, from people who already know your setup.
Free network assessment · Boise area
Support from people who know your business.
The worst part of a technology problem usually isn't the problem. It's not knowing who to call, explaining your setup to a stranger, then waiting while they figure out what you have.
With DataTap, your staff call or email a team that already has your network documented, your devices in our monitoring and your accounts in our management tools. They describe the issue once. We connect, look and fix it.
Our office is in Meridian, so when remote support isn't enough, a local technician can come to your Boise office.
Help desk IT support in Boise, by phone, email or remote session
Most IT problems never need a site visit. Password resets, Outlook errors, a shared drive that disappeared, a laptop running slow, a new hire who needs accounts set up: these are handled remotely, often while the person is still on the phone.
Your staff can reach us the way that suits them. Call when it's urgent. Email or open a ticket when it can wait. Either way it's logged, so nothing gets lost and you can see what's been happening.
- Password, login and multi-factor authentication problems
- Microsoft 365, Outlook, Teams, OneDrive and SharePoint issues
- Google Workspace and Gmail support
- Printers, scanners and shared drives
- New hire setups and departing employee offboarding
- Software installs, updates and licensing questions
On-site IT support when it needs hands
Some problems need a person in the room: a failed switch, a new workstation, a wiring issue, a conference room that won't connect, a server that won't come back up. Our technicians come out to offices across Boise, Meridian, Nampa, Eagle and the surrounding area.
On-site visits are also how we handle planned work: office moves, hardware replacements, network upgrades and new phone systems. We schedule them around your business hours so your team isn't sitting idle.
Fewer tickets because problems get fixed early
Good IT support isn't measured by how fast someone answers the phone. It's measured by how rarely your staff need to call.
Every device we support reports to our monitoring tools. We see failing drives, full disks, missed updates and security alerts before they turn into a ticket. Patches roll out on a schedule. Antivirus and Huntress EDR run on every machine. A lot of the work we do for Boise clients happens quietly in the background, which is exactly how it should be.
When the same problem keeps showing up, we look for the cause instead of fixing the symptom again. Sometimes that's a setting. Sometimes it's a five-year-old laptop that should be replaced. Either way, we tell you.
Why Boise teams switch their IT support to DataTap
Businesses usually come to us after one of three experiences: a break-fix provider who only shows up when called and bills by the hour, a large provider where every call reaches someone new, or an internal IT person who left and took all the knowledge with them.
We work differently. You get a small, consistent team who know your environment, everything documented so knowledge doesn't walk out the door, and a monthly plan that rewards us for keeping things running instead of billing for every fix. Clients mention people like Jace, Heather and Jack by name, and that's the kind of support we aim for.
New hires, departures and everything in between
A surprising share of IT work comes from people changing, not technology breaking. Someone starts Monday and needs a laptop, an email account, access to the right shared folders and a phone extension. Someone else leaves Friday, and their access needs to be shut off before they walk out the door.
We handle both with a checklist, so nothing depends on memory. New hires get a consistent, secure setup that's ready on their first day when we have the request in advance. Departing employees have their accounts disabled, their mailbox and files preserved for whoever takes over, and their devices collected or wiped.
It sounds small. It's also one of the most common ways small businesses end up with security holes: old accounts that still work months after someone left. Our process closes that gap.
What to expect when you call
When someone on your team reaches out, the request is logged and assigned. A technician who can see your documentation picks it up, confirms what's going on and, for most issues, connects remotely to fix it. If the problem is bigger than it looked, we'll tell you what we found and what we recommend before spending hours on it.
For urgent problems, like a whole office offline or a suspected security incident, call rather than email so we can treat it as urgent. We'll keep you updated until it's resolved and follow up with what caused it.
IT support for Idaho businesses with staff anywhere
Not everyone works in the office anymore. We support remote and hybrid staff with the same tools we use in the office: secure laptops, managed phones and tablets, VPN or cloud access, and remote support sessions that work anywhere with an internet connection.
Many of our Boise-area clients also have employees in other states. We support businesses across the US remotely, so your whole team gets the same help desk no matter where they log in.
If you're not sure whether your current IT support is good enough, a free network assessment is a low-pressure way to find out. We'll look at your setup, talk to you about what's been frustrating, and tell you honestly what we'd change. Call (208) 906-1230 or book online to get started.
What our Boise IT support includes
- Help desk by phone, email and ticket
- Remote support sessions for fast fixes
- On-site technicians for hardware, network and moves
- Onboarding and offboarding for staff
- Microsoft 365 and Google Workspace support
- Printer, phone and peripheral support
- 24/7 monitoring and scheduled patching
- Documentation of your network, accounts and devices
What our clients say.
Jace is great to work with! Have been doing business w him and his team for many years and will continue to do so!
I enjoy working with the folks at DataTap. I have found them to be very professional and their response time is timely. It is nice to be able to speak to a person when I have questions.
Fantastic company, very knowledgeable and fix issues quickly and professionally. Whether its a simple problem or complex project they make everything run smoothly. They genuinely care about keeping our systems reliable, Highly recommend.
DataTap IT is fantastic
Before DataTap, every day felt like an IT nightmare. Jace and Heather upgraded our servers, replaced outdated Wi-Fi gear, and even suggested new tools we never would have considered. Now our tech just works, and that’s priceless.
Jace has helped our family farm several times with our tech related issues. He recently helped us upgrade our computer equipment and it was such a smooth process. It was so nice knowing he had everything handled. He is always quick to answer our questions which we greatly appreciate. Thank you Data Tap for taking the stress out of the tech side of things so we can focus on running our business well.
Data Tap helps me on a regular basis with network trouble shooting, hardware upgrades and software issues. They do a great job for me and my business.
Easy to work with and knowledgeable at what they do! Would recommend to a friend.
Jace is great to work with! Have been doing business w him and his team for many years and will continue to do so!
I enjoy working with the folks at DataTap. I have found them to be very professional and their response time is timely. It is nice to be able to speak to a person when I have questions.
Fantastic company, very knowledgeable and fix issues quickly and professionally. Whether its a simple problem or complex project they make everything run smoothly. They genuinely care about keeping our systems reliable, Highly recommend.
DataTap IT is fantastic
Before DataTap, every day felt like an IT nightmare. Jace and Heather upgraded our servers, replaced outdated Wi-Fi gear, and even suggested new tools we never would have considered. Now our tech just works, and that’s priceless.
Jace has helped our family farm several times with our tech related issues. He recently helped us upgrade our computer equipment and it was such a smooth process. It was so nice knowing he had everything handled. He is always quick to answer our questions which we greatly appreciate. Thank you Data Tap for taking the stress out of the tech side of things so we can focus on running our business well.
Data Tap helps me on a regular basis with network trouble shooting, hardware upgrades and software issues. They do a great job for me and my business.
Easy to work with and knowledgeable at what they do! Would recommend to a friend.
Jace really helped us get our IT situation secure and handled in less than a day! We were thrilled with the results!
Our nonprofit has been through 3 other IT companies over the last 5 years that have been terrible and actually caused significant issues each time. We must make sure that our donors information is safe and our computers and software run as intended with no issues. DataTap came in and saved our day! They are very affordable and have the quickest response time we have experienced. Jace and his team go above and beyond to explain things to our team, train us when we are lost, and appreciate us as customers. We are FINALLY running more issue free than we have in years. We are grateful!
We cannot say enough good things about The Data Tap. Jace Turner has been an absolute lifesaver for our team! He’s always on top of things, easy to get a hold of, and he actually takes the time to make sure everything is working the way it should. Jack Laurten has also stepped in and been a huge help along the way. Honestly, it’s just a great company. You can tell they care about their clients, and that goes a long way. We’re really grateful for everything they’ve done for us and would recommend them to anyone without hesitation!
Heather has been our go-to at DataTap for over a year. She’s approachable, explains things in plain English, and always finds the best solution. It’s nice having a local IT partner here in the Treasure Valley who actually listens.
Jace and his team are wonderful to work with. They are very prompt and efficient when we have an issue and can walk you through the processes of technology to avoid issues in the future as well via phone or in person. They also answer all the questions I have thoroughly since I am curious to know how everything works!
DataTap has been our best investment when looking for IT service and more. From IT, to security video to equipment, they have you covered. Jace and his team are great to work with and prompt when a problem arises.
Hands down the most professional and trustworthy tech service I've used for business! Currently using them and I'm very happy with the quality of service.
Jace is very professional, hard working and will answer all of your questions. He is an essential part of any small business.
Jace really helped us get our IT situation secure and handled in less than a day! We were thrilled with the results!
Our nonprofit has been through 3 other IT companies over the last 5 years that have been terrible and actually caused significant issues each time. We must make sure that our donors information is safe and our computers and software run as intended with no issues. DataTap came in and saved our day! They are very affordable and have the quickest response time we have experienced. Jace and his team go above and beyond to explain things to our team, train us when we are lost, and appreciate us as customers. We are FINALLY running more issue free than we have in years. We are grateful!
We cannot say enough good things about The Data Tap. Jace Turner has been an absolute lifesaver for our team! He’s always on top of things, easy to get a hold of, and he actually takes the time to make sure everything is working the way it should. Jack Laurten has also stepped in and been a huge help along the way. Honestly, it’s just a great company. You can tell they care about their clients, and that goes a long way. We’re really grateful for everything they’ve done for us and would recommend them to anyone without hesitation!
Heather has been our go-to at DataTap for over a year. She’s approachable, explains things in plain English, and always finds the best solution. It’s nice having a local IT partner here in the Treasure Valley who actually listens.
Jace and his team are wonderful to work with. They are very prompt and efficient when we have an issue and can walk you through the processes of technology to avoid issues in the future as well via phone or in person. They also answer all the questions I have thoroughly since I am curious to know how everything works!
DataTap has been our best investment when looking for IT service and more. From IT, to security video to equipment, they have you covered. Jace and his team are great to work with and prompt when a problem arises.
Hands down the most professional and trustworthy tech service I've used for business! Currently using them and I'm very happy with the quality of service.
Jace is very professional, hard working and will answer all of your questions. He is an essential part of any small business.
Built on platforms we trust
A short drive from downtown Boise.
Our office sits off I-84 at Ten Mile in Meridian. Remote help covers most issues; when something needs hands on the hardware, a local technician comes to you.
Meridian, ID 83642
On-call tech available 24/7
- Downtown Boise
- Garden City
- Boise Bench
- Southeast Boise
- Northwest Boise
- Boise Airport area
IT Support in Boise: FAQ
How do my employees get IT support?
They call, email or open a ticket, and every request is logged. Most issues are handled remotely by connecting to the computer with the user's permission. If the problem needs someone on-site, we schedule a technician to come to your office. You can see the history of what's been requested and resolved.
Do you offer on-site IT support in Boise?
Yes. Our technicians work on-site at offices across Boise and nearby cities, including Meridian, Nampa, Eagle, Caldwell and Kuna. On-site visits handle hardware failures, network problems, new equipment, office moves and anything else that needs hands on the hardware.
Is IT support billed hourly or monthly?
Most clients are on a monthly managed plan priced per user, which covers support along with monitoring, security and backups. It keeps costs predictable and means we're motivated to prevent problems rather than bill for them. We also scope larger projects separately so you know the cost before work starts.
Can you support our remote employees?
Yes. Remote staff get the same help desk as people in the office. We secure and manage their laptops and phones, set up safe access to company files, and fix problems through remote sessions. That works for employees anywhere in Idaho or elsewhere in the US.
What if we have an internal IT person already?
We work alongside internal IT regularly. We can take the help desk volume so your IT person can focus on projects, or provide the monitoring, security tools and after-hours coverage that are hard for one person to maintain. We agree on who handles what up front.
How do we switch from our current IT provider?
We handle most of the transition. After a free assessment, we coordinate with your current provider to collect passwords, licensing and documentation, install our tools and verify backups. If your current provider isn't cooperative, we've dealt with that before and know how to recover access safely.
Start with a free network assessment.
We walk your office, review your network and security, and hand you a clear report with what to fix first. No obligation.
Meridian, ID 83642